Developing a progression framework for Design, Data and Technology at Citizens Advice

A garden path in spring
  • To deepen our capability model: which disciplines do we currently have, and which ones may we be lacking? How can we have consistent expectations from everyone, but also allow for flexibility in how different teams work?
  • To give more transparency to the people in our teams: what is needed to progress through a discipline? Which options for personal development are open to people, and how can we decouple professional development from seniority (and even more so, from line management)?
  • To break down any remaining barriers between our teams: as in every other organization that brings together ‘digital’ teams with a variety of backgrounds under one banner, at times we have different ways of working. How can we make sure this is an asset for us and encourage more meaningful collaboration?

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Giulia Merlo

Giulia Merlo

Head of User Research & Design @citizensadvice | Formerly of CRUK | Co-Chair of BIMA Charities Council | Feminist, European, passionate about pizza & Beyonce