Giulia Merlo – Medium

Giulia Merlo

We’re looking for a Service Design Lead

Join us to lead our Service Design team and practice, and help design services that impact the lives of millions of people.

2 min readAug 23, 2021

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Giulia Merlo

Developing a progression framework for Design, Data and Technology at Citizens Advice

Over the last 3 months, we’ve worked closely with Emily Webber at Tacit to develop a progression framework for our teams — and…

5 min readMar 30, 2021

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A garden path in spring

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Giulia Merlo

Notes from my first 3 months at Citizens Advice

When I joined Citizens Advice 3 months ago, I had a lot of good intentions around writing weekly notes to share what I was learning and…

4 min readDec 8, 2020

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work notebook and desk equipment

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Giulia Merlo

We’re looking for someone to lead our Product Design team and practice

Join us to complete our new User Research and Design leadership team, and help us design services and products for millions of people.

3 min readSep 23, 2020

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We’re looking for someone to lead our Product Design team and practice

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Giulia Merlo
in
Cancer Research UK Tech Team Blog

Where next for charity transformation? Our sector-wide digital unconference

Last July, following our very successful (and fun!) first unconference, Cancer Research UK organised a second event, open to all charities…

3 min readSep 26, 2019

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Where next for charity transformation? Our sector-wide digital unconference

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Giulia Merlo
in
Cancer Research UK Tech Team Blog

We ran our first unconference and this is what happened.

A few weeks ago, I wrote a blog post about our decision to run two unconference events to help us co-design the next stage of our digital…

3 min readJul 1, 2019

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We ran our first unconference and this is what happened.

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Giulia Merlo
in
Cancer Research UK Tech Team Blog

What does digital mean to us?

About three years ago, Cancer Research UK launched a big and bold strategy for digital transformation. We wanted to take the tools, ways…

3 min readMay 22, 2019

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What does digital mean to us?

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Giulia Merlo
in
Cancer Research UK Tech Team Blog

You can be right, or you can be a change agent.

I love being right. I always have. I love the self-affirmation that comes from knowing your idea was the best idea in the room, I love the…

3 min readFeb 27, 2019

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You can be right, or you can be a change agent.

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Giulia Merlo
in
Cancer Research UK Tech Team Blog

Design Sprints at Cancer Research UK

Finding new, faster and more user-centric ways of working to help us beat cancer sooner is a core purpose of our team here at Cancer…

4 min readJan 3, 2019

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Design Sprints at Cancer Research UK

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Giulia Merlo
in
Cancer Research UK Tech Team Blog

Why your deadline will destroy your metrics (but only if you let it)

It’s a situation that everyone working in digital has experienced. After many workshops and much thinking, your team had agreed some…

3 min readDec 6, 2018

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Why your deadline will destroy your metrics (but only if you let it)

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Giulia Merlo

Giulia Merlo

Head of User Research & Design @citizensadvice | Formerly of CRUK | Co-Chair of BIMA Charities Council | Feminist, European, passionate about pizza & Beyonce

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